Shipping policy

We offer several shipping methods to suit location, speed, and cost. After entering the delivery address, available options, their costs, and estimated delivery times will be displayed before completing the order.

Within Saudi Arabia, the usual delivery time is 1–3 days. The details shown on the payment page remain the final reference for the order.

Less than 24 hoursUsual processing time for most orders

Up to 2 hoursA fast option that may appear for some Riyadh addresses

1–3 daysUsual delivery time within Saudi Arabia

Less than 7 business daysUsual delivery time to Gulf countries

1. Order Processing

Processing begins after the order and payment are successfully confirmed. Most orders are prepared and handed over to the shipping company within less than 24 hours. Orders placed during public holidays or peak periods may begin processing on the next business day.

Processing time is separate from delivery time, unless otherwise indicated on the payment page or product page.

2. Shipping Methods and Fees

Available shipping methods vary based on the delivery address, items in the cart, service speed, and available shipping company. The cost and estimated time for each option are displayed before payment, and free or discounted shipping offers may appear if their conditions are met.

3. Estimated Delivery Times

RiyadhOptions appear at checkout, and fast delivery within two hours may be available depending on the address, order time, and operational capacity.

Within Saudi ArabiaUsually within 1–3 days after handing the order to the shipping company.

Gulf CountriesUsually within less than 7 business days after handing the order to the shipping company.

These are estimated times, and remote areas, public holidays, operational circumstances, or customs procedures may require additional time.

4. Order Tracking

After the order is shipped, tracking details are sent to the registered contact information via email, text messages, or the channel adopted by the shipping company. The tracking link may take several hours to show the first update.

5. Address Accuracy and Modification

Please ensure the accuracy of the name, mobile number, city, district, street, building number, and postal code. Address modification can be requested before handing the order to the shipping company; after shipment, modification may not be possible or may cause delays or additional fees.

6. Failed Delivery or Returned Shipment

If delivery fails due to an incorrect address, no response, or refusal to receive, the shipment may be returned to Tora's warehouses. Reshipment can be arranged after paying new fees, and shipping costs may be deducted from the refunded amount if the reason for return is not attributable to Tora, while preserving the consumer's legal rights.

7. Delay or Loss of Shipment

Delays may occur due to weather, seasons, holidays, operational pressure, customs procedures, or force majeure. In case of unusual delay, we will follow up on the shipment and open a request with the shipping company. If loss is confirmed, we will resend the order if products are available or refund its value to the original payment method.

8. Damaged or Incomplete Order

Please contact us within 3 days from the purchase date, keeping the packaging, and sending the order number, packaging photo, shipping label, and photos of the product or all contents of the order. After verification, replacement, compensation, or refund will be provided as appropriate, without prejudice to any longer statutory right.

9. Shipping to Gulf Countries

The receiving country may impose customs duties, taxes, or clearance fees, which are borne by the recipient if applicable, unless the payment page indicates they are included in the order value. Customs procedures or requests for additional data may affect delivery time.

10. Products with Special Delivery Dates

If the product is a pre-order or has a special shipping date, the period shown on the product page or at checkout will apply instead of the general periods in this policy.

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Last updated: July 26, 2026