Terms and Conditions

1. About Us

Tora Matcha is a brand managed by 2Easts Company. The official entity data, including available registration and tax numbers, appears in the store's footer.

References to "Tora," "we," or "the store" include the brand and its operating entity, as per the context.

2. Eligibility for Use

The user must be legally capable of entering into a purchase transaction, or the transaction must be supervised by a guardian or authorized representative. The user is responsible for the accuracy of the information provided to the website.

The store may only be used for legitimate browsing and purchasing, and may not be used in a way that harms the website, customers, or the rights of others.

3. Product Information

We take reasonable care to accurately display product descriptions, ingredients, weights, images, and colors. Colors or visual details may vary slightly depending on the screen, photography, or packaging updates.

The product page should be reviewed before purchase, including ingredients, usage instructions, storage, and warnings. General information in the store is not a substitute for specialized medical or nutritional advice.

4. Prices, Taxes, and Offers

• Prices are displayed in the currency specified in the store, and include or have taxes added as shown before payment.
• Shipping fees and any known additional amounts are displayed before completing the order.
• Prices and offers may change in the future, and such changes do not affect a confirmed order except in the event of a clear error requiring communication with the customer.
• Discount codes and offers are subject to their terms, duration, and product stock, and cannot be combined with other offers unless otherwise stated.

5. Order Creation and Acceptance

Submitting an order means placing a purchase request. An initial confirmation is received after submission, and order acceptance depends on successful payment, stock availability, accuracy of order details, and the absence of any operational or regulatory impediment.

The store may reject or cancel an order before shipping in cases including stock depletion, a material error in price or description, inability to verify payment, or suspicion of misuse or fraud. If payment is collected for an order canceled by us, the due amount will be refunded to the original payment method.

6. Payment

Available payment methods are displayed when completing the order. Payments are processed by authorized payment providers, and the provider may request additional verification or reject the transaction according to its policies.

The store does not typically store full card details; sensitive details are processed through the payment provider and technical platform. The customer is responsible for using an authorized payment method.

7. Shipping and Delivery

Shipping methods, costs, and durations vary depending on the delivery address, products, and selected method. The details displayed at checkout are adopted for each order.

The Shipping and Delivery Policy clarifies preparation time, estimated durations within Saudi Arabia and Gulf countries, tracking, incorrect addresses, delays, and lost or damaged orders.

8. Cancellation, Exchange, and Return

An order can be modified or canceled before preparation or shipping begins, but this may not be possible once the order has moved to fulfillment.

Return eligibility varies between food products, tools, and accessories. The details, duration, and procedures outlined in the Exchange, Return, and Refund Policy apply.

9. Customer Account and Data

When creating an account, login details must be kept confidential, and we must be notified if unauthorized use is suspected. The account may be suspended if used to harm the store or violate these terms.

The customer is responsible for updating email, mobile number, and shipping address. Incorrect information may result in delays or reshipping fees.

10. Reviews and Submitted Content

By submitting a review, image, or comment, the sender affirms that the content is authentic and does not infringe on the rights of others. Tora grants a non-exclusive license to use and display the content for store operation and marketing purposes, while observing privacy and applicable regulations.

Offensive, misleading, irrelevant to the product, or content containing sensitive personal data may not be published or may be removed.

11. Intellectual Property

All trademarks, logos, designs, images, texts, and content owned by Tora or licensed to it are protected. They may not be copied, republished, or commercially exploited without written consent, except for customary personal use for browsing and purchasing.

12. Prohibited Uses

• Attempting to hack or disrupt the website or introduce malicious software.
• Using fake data or unauthorized payment methods.
• Reselling digital content or impersonating the brand or its employees.
• Using the website for illegal activity or infringing on the rights of others.
• Placing orders with the intent of misusing offers or return systems.

13. External Services and Links

The store relies on external services such as the e-commerce platform, payment and shipping providers, and analytics and communication tools. Some services are also subject to their providers' terms and policies.

The website may contain links to external sites that we do not operate. We are not responsible for their content or practices, and it is advisable to review their policies before submitting data.

14. Liability

We exercise reasonable care to operate the store, provide accurate information, and fulfill orders. However, service may be affected by maintenance, technical malfunctions, or circumstances beyond our control.

To the extent permitted by law, we are not liable for indirect losses or losses resulting from improper use of the product or failure to comply with storage and usage instructions. Any limitation of liability does not apply to cases that cannot be legally excluded or restricted.

15. Force Majeure

We are not responsible for delays or failures resulting from events reasonably beyond our control, such as disasters, severe weather conditions, disruption of transportation or payment networks, official decisions, disputes, or interruption of essential services. We will attempt to minimize the impact and inform the customer when necessary.

16. Privacy and Cookies

The Privacy Policy explains how data is collected, used, shared, and protected, and the Cookie Policy explains the types of files used and available control options.

17. Terms Updates

These terms may be updated if regulations, services, or the store's operating method changes. The updated version will be published on this page with the last updated date and will apply to subsequent use and orders after its publication unless the law requires otherwise.

18. Law and Complaint Resolution

These terms are governed by the laws of the Kingdom of Saudi Arabia to the extent applicable, while respecting the mandatory rights that the consumer may benefit from in their country of residence.

Before resorting to any official body, we welcome direct communication to try and resolve complaints quickly, without affecting the customer's right to approach the competent authority.