Frequently Asked Questions

Premium Matcha 50g is finer and higher in umami, suitable for drinking with water or preparing a luxurious latte. Barista Matcha 100g has a clearer flavor with milk and sweeteners, suitable for lattes and daily recipes.

For direct consumption or for those who prefer a smooth taste with little bitterness, we recommend Premium Matcha. For lattes, recipes, and daily use, Barista Matcha is often more suitable. You can contact us via WhatsApp for a quick recommendation.

Tora Matcha is sourced from Japan, and current grades include products from Shizuoka. The origin, harvest, and grade are displayed on each product page.

Our pure matcha products are 100% matcha green tea powder with no sugar, flavors, or additives, unless a specific product page states otherwise.

Typically, 2 to 3 grams are used per cup. This can be adjusted based on the drink size and desired taste intensity.

Sift 2–3 grams of matcha, add a small amount of water at approximately 70–80°C, then whisk until a smooth foam appears. After that, it can be drunk with water or milk can be added.

Seal the package tightly and store it in a cool, dry place away from light, heat, humidity, and strong odors. Use a dry spoon and avoid leaving the package open.

Yes, matcha naturally contains caffeine, and the amount varies depending on the dose and product. Those sensitive to caffeine or with specific health conditions are advised to monitor their intake and consult a specialist if needed.

After successful order completion, a confirmation appears in the store, and a message is sent to the registered contact information. If payment was deducted but no confirmation was received, contact us and send the transaction time and the last four digits of the payment reference if available, without sending full card details.

Available payment methods are displayed directly on the payment page and may vary by country, device, and order value. The methods shown at checkout are the ones approved for that order.

Product values, taxes, and any known fees are clearly displayed before payment is completed. The final amount shown on the payment page is the approved amount for the order.

This depends on the offer terms. Usually, only one discount code can be combined per order, unless the store states otherwise.

Modification or cancellation can be requested before processing begins or before the order is handed over to the shipping company. Contact us immediately via WhatsApp with the order number. After processing or shipping begins, modification or cancellation may not be possible.

The address can be requested for modification before shipping. After the order is handed over to the shipping company, modification depends on the shipping company's capabilities and may cause delays or additional fees.

Most orders are processed within 24 hours after order and payment confirmation. Orders placed on official holidays or during peak periods may begin processing on the next business day.

The usual delivery time within Saudi Arabia is 1–3 days after shipping. The available method, cost, and estimated delivery time for your address are displayed before payment.

An express delivery option, up to two hours, may appear within some areas of Riyadh, depending on the delivery address, order time, and operational capacity. The option is not considered available unless it appears on the payment page.

Yes, shipping options are available to supported Gulf countries, and the usual duration is less than 7 business days after shipping. Available countries, methods, and costs are displayed when you enter your address.

After the order is shipped, tracking details are sent to the registered email or mobile number or via the channel used by the shipping company. The link may take several hours to show the first update.

Delays may occur due to holidays, seasons, weather conditions, remote areas, or operational and customs circumstances. Send your order number via WhatsApp, and we will follow up with the shipping company.

The receiving country may impose customs duties, taxes, or clearance fees. The recipient is responsible for these fees if any, unless the payment page indicates they are paid as part of the order value.

All details can be reviewed in the Shipping and Delivery Policy.

Food products are not returned due to a change of mind after delivery to maintain quality and safety. Cases are processed if the product arrived damaged, seal broken, wrong, missing, or unfit for consumption.

The request must be submitted within 3 days from the date of purchase according to the approved store policy. This period does not detract from any mandatory right granted to the consumer by law.

Contact us as soon as possible and send your order number, a picture of the outer packaging, the shipping label, and photos or a video illustrating the problem. After verification, we will provide the appropriate solution via exchange, re-shipment, compensation, or refund.

Tora bears the necessary costs when the order arrives damaged, incorrect, or incomplete due to the store or shipping. If a change of mind occurs for an eligible non-food product, the customer bears the cost of return shipping unless the system requires otherwise.

After the case is approved or the return is inspected, we begin processing the refund within 5 business days. The bank or payment provider usually needs an additional 5 to 14 business days for the amount to appear in the account.

The terms and procedures can be reviewed in detail in the Exchange, Return, and Refund Policy.

The fastest way is via WhatsApp at +966 53 476 9640. You can also use the contact us page or email info@toramatcha.com.

Yes. For cafes, restaurants, and projects, go to the Wholesale Sales page and send your requirements.